Refund Policy

1. Overview

This policy applies to professional claims visualization engagements with Hazelhub Analytics Co., Ltd. It does not apply to physical goods sold separately unless stated in your scope document.

2. Deposits

New engagements require a fifty percent deposit upon scope approval. Deposits reserve analyst time and cover initial extract validation. Deposits are non-refundable once validation work has begun, except where Hazelhub cancels the engagement.

3. Cancellation by client

• Before validation starts: Full deposit refund minus any third-party costs already incurred.
• After validation, before chart production: Deposit credited fifty percent toward a future engagement within twelve months, or twenty-five percent cash refund.
• After chart production begins: No refund of deposit or progress payments. Deliverables completed to date will be provided if fees for that work are paid.

4. Cancellation by Hazelhub

If we cannot complete an engagement due to our staffing or capacity constraints, we refund unused fees within fourteen business days. If we cannot proceed because your extract remains unusable after two revision requests, the deposit is forfeited and no refund is due.

5. Full and partial refunds after delivery

Full refund of the balance paid is available if we fail to deliver any materials by the agreed date and cannot deliver within five additional business days you grant in writing.

Partial refunds may be considered if delivered charts contain factual errors traceable to our calculation (not your source data) and we cannot correct them within the included revision round. Partial refund amount is proportional to affected panels, maximum twenty percent of engagement fee.

6. Non-refundable items

• Rush surcharges once work has started on an expedited timeline
• Printed materials already produced and shipped
• Board folio binding completed per approved proof
• On-site presentation travel costs incurred
• Additional revision rounds beyond the scope inclusion

7. Rescheduling

Board and briefing delivery dates may be moved once without fee if requested at least ten business days before the original deadline. Second moves incur a rescheduling fee of KRW 220,000 to cover replanning and print slot changes.

8. No-shows and missed calls

Missed walkthrough calls without twenty-four hours notice forfeit that call; a replacement call may be scheduled at hourly rate. Failure to collect physical materials within thirty days of courier notice may result in secure disposal; no refund applies.

9. Work already started

Fees for completed validation, chart panels, and print runs are earned as each milestone completes, regardless of whether you use the materials internally.

10. Purchased materials

Special-order mounting supplies, custom folio materials, and courier charges ordered specifically for your engagement are non-refundable once ordered.

11. Refund process

Email info@service-hazelhub.click with your engagement reference, invoice number, and reason. We acknowledge within three business days and process approved refunds to the original payment method within fourteen business days.

12. Retainer clients

Quarterly retainers may be cancelled at the end of any quarter with thirty days written notice. Unused months in a prepaid quarter are refunded pro rata minus panels already produced.

13. Contact

Hazelhub Analytics Co., Ltd.
Bae Hyejin, 57 Ilsan-ro 10-gil, Goyang-si, Gyeonggi-do 10000, REP. OF KOREA
Phone: +82-31-4752-8163